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If you didn’t action an email, whose fault is it? Probably the sender because they put your name in the wrong email address line. This is part of a series of videos on Business Email Etiquette and Management from Mesmo Consultancy.
It focuses on:
This is part of a series on smart business email management and etiquette. It is one of the topics we cover in Mesmo Consultancy’s Smart Email Management Masterclasses. Contact us now for more information.
This is an Ellie Styles production. See https://ellie-stiles.myportfolio.com/
Tags: bcc, business email etiquette, Business email management, Mesmo Consultancy, Reply All, To versus Cc
A very easy way reduce your own and your organisation’s carbon footprint is by using proper business email etiquette. This reduces the size of the actual email. The smaller the email and the fewer emails, the less resources needed to run your inbox. Hence the lower your carbon footprint. Here are five ways of using brilliant business email etiquette to make a positive contribution to the climate change debate.
For more tips like this see either ‘Brilliant Email’ or ‘Taking Control of Your Inbox’ and like our new Facebook Page.
Tags: business email etiquette, Climate change, Green energy, OneNote, Sustainability, Yammer
I can feel the twinkle of his eyes in his handshake. Helen Keller
One of the quickest ways to stop email overload is to reduce the rounds of email ping-pong. Using brilliant business email etiquette to convey the right message, right first time will help. Moreover, you have less than five seconds before the recipient has formed an opinion of you for better or worse. Poor email etiquette can damage your reputation in a nanosecond.
Based on using brilliant business email etiquette, here are today’s four steps to reduce even further the level of email overload and hence improve performance, well-being and mental health.
Use our special free email Business Etiquette Check List to benchmark your email etiquette. Where and how can you improve?
Are there any email chains which could have been prevented if you had either communicated more clearly or planned ahead? What lessons can you learn from these?
Ask yourself, what image am I conveying of myself? How clear and concise is my email based in the checklist at Step 1.
Did you include an adequate greeting and closure to entice the recipient to respond properly? For more tips on how email etiquette can help you achieve an empty inbox and reduce email overload see Brilliant Email chapter 12 and ‘Taking Control of Your Inbox‘ chapter 11.
Be bold. If you receive an email you cannot understand on the first reading, ask the sender what they are trying to say. Send them a link to our Email Etiquette Checklist.
Don’t forget there are lots more tips and advice like this on ‘Brilliant Email’ and ‘Taking Control of Your Inbox’ a book written especially for PAs and EAs.And there are our Brilliant Email Masterclasses.
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PS. Don’t forget to keep cleaning up that folder of old emails which you created on Day 1 (and indeed any other bulging folders).
Tags: business email etiquette, Business email overload, Mental Health Awareness Week, Taking Control of Your Inbox, well being
Every sent an email and ping the reply is ‘where is the attachment’? Ever had the message ‘mailbox full’? Both waste time and can be stressful. This video, enables you to save time dealing with attachments as a sender and recipient. It is the 5th in the Business Email Management series from Mesmo Consultancy.
It will show you how to:
If you like this video, don’t forget is it is one of a series on smart business email management and etiquette. It is also one of the topics we cover in Mesmo Consultancy’s Smart Email Management Masterclasses. Contact us now for more information.
Tags: Attachement best practice, Attachment management, business email etiquette, Business email management, Mesmo Consultancy, Smart Email Management, Take Control of Your Inbox
It’s Mental Health Awareness Week. Email overload is a major cause of stress and hence poor well-being. Over the last few weeks there have been several interesting articles on different ways to reduce the stress which arises from business email overload and poor business email etiquette.
1. Forget sending an email, ask for a favour in person.
It’s often hard enough to pluck up the courage to ask someone for support for example cover whilst on leave, sponsorship etc. Recent research showed that people are 35 times more likely to say yes if asked face-to-face or by phone than by email. Perhaps not a surprising result given how emails can either be mis-interpreted or even lost in a full inbox. Stop stressing about when you will receive a response, go and walk and talk.
2.Stop playing email ping-pong.
Processing an email costs the average business about £.75 per email. Ten pointless rounds of email pong-pong is £7.50 down the sink. Played by ten pairs of employees at least five times a week – your business has now wasted the equivalent of £750 a week. Can you really afford to lose this much profit not to mention time and productivity?
3.Why working from home can still leave us stressed.
The CIPD found that although job satisfaction is up and work is more flexible than ever, one in three people are looking for a less stressful job. One significant source of stress being the feeling that you are always available and find it hard to switch off. Graduates and senior staff being most at risk. The question is why and who is making these demands on your time? Often no one – they are self inflicted. Top three solutions, set your own boundaries, find the off-button or have a second mobile device for personal use. If none of these work – peel some potatoes!
4.Sleepless couples swap pillow talk for a nightcap.
Email and sleep deprivation remains a significant problem according to the latest research from the Sleep Council. Emailing late at night continues to disrupt our sleep patterns. as worrying is the fact that those turning to alcohol is up by 10% over the past few years.
5.People whose glass is always half-empty are very draining.
Not specifically about email but there is an underlying message on business email etiquette. Make sure your emails are positive even when the news is bad. Always, try to pick out one up-side.
6.How to reduce the pressures at work.
Although this wide ranging article is aimed at accountants, it contains some very useful tips for us all about how to handle increasing workloads but reduce the associated stress. On the email side the key suggestion is to deal with email in batches instead of being constantly interrupted. Where have you heard that before? If you must see emails from key people then write a rule which alerts you to only these emails.(About 1.5 minutes in on this video).
7.How to get post Blackberry Blackberry. For those still depressed over the demise of the Blackberry, there is hope of a shinny new version. Just take care that you are not feeding your email addiction.
Tags: After hours email, Blackberry, business email etiquette, Business email management, Email and sleep deprivation, email overload, Email ping-pong, email stress, Mental Health Awerness Week