Call 01202 43 43 40
Email info@mesmo.co.uk
A basic level of literacy is fundamental to business and not least using email. The recent survey by the CBI and others reveals that a fifth of organisations now provide extra literacy training. Moreover the level of literacy has fallen over the past decade.
This mirrors Mesmo Consultancy’s own experience: – teaching Generation Y and the Millennial how to write a proper email is a key priority for most workshop sponsors.
 |
| An aid to better email etiquette? |
Clearly our eduction system has something to answer for, but is Facebook and the like also part of the problem? Social media enables us to writing quick often slap dash posts with no reference to grammar and spelling. Many then feel they can carry such standards over in to business and their email etiquette. Whereas traditional writing instruments force one to think before commiting to paper. After all who wants to send a letter/card with lots of deletions and messy crossing outs.
Poor email etiquette can be very costly – see previous blogs and articles.
We have produced a short free email literacy checklist to help people quality check their emails before hitting send.
It took me several goes to pass my English O’Level (as it was in those days). It was a pre-requirement for University entrance even though I was to study Chemistry. Modern spell and grammar checkers help but they do not spot the nuances between say ‘there’ and ‘their’ or where to put the apostrophe. My bible is Lynne Truss’s wonderful book ‘Eats Shoots & Leaves’. Perhaps a copy should be given to every school leaver?
This week’s EmailDoctor tweets will highlight some recent email etiquette howlers which have turned up in my inbox.
Dr Monica Seeley, founder of Mesmo Consultancy has spent the last fifteen years coaching and training people from a wide range of organisations and businesses to use email more effectively to improve personal and business performance. She is passionate about helping people save time by using email effectively and has written several books on the subject, the latest being Brilliant Email. She runs regular workshops and masterclasses on email best practice.
Tags: corporate email etiquette, email etiquette, email etiquette dos and don'ts, email etiquette training
Brilliant Email Etiquette Checklist
 |
| Good email etiquette |
How good is your email etiquette? Will it help you stop email overload and reach inbox zero or drive up the email traffic in your inbox? Recipients are far more likely to respond to emails which are easy to read and indicate clearly what is expected of them.
Use this checklist to score the clarity of your emails and establish how well they will be received by the recipient.
Scoring: 1= Poor 2= OK but could be improved 3= Brilliant, it fully meets the criteria.
1. Subject line. Does the subject-line reflect the content of the email and if action is required, by when?
2. Tone. Is it professional and business like without being cold and distant?
3. Grammar and spelling. Are there any spelling or grammatical errors?
4. Structure and layout. Have you stated the key facts at the start and separated each new topic/point?
5. Wording. Is it written in plain clear English and free of jargon and text-speak?
6. Font. Have you used a consistent business-like font and colour?
7. Call to action. Does the email explain clearly what the recipient needs to do next?
Interpreting your score
7 = Poor. Don’t be surprised if there is either no response from the recipient or they fail to notice your email. Go and read Part 3 of Brilliant Email.
8 to 14 = OK. However there is room for improvement – go back and read Part 3 of Brilliant Email.
15 to 21 = Good. You are on your way to writing brilliant emails which should be read (and, as appropriate, dealt with) promptly.
For more help with your email etiquette either read Brilliant Email by Monica Seeley.
Alternatively, come to one of our Brilliant Email Master Classes. For more information see either www.mesmo.co.uk or www.brilliant-email.com or contact Susan Oakes by email: info@mesmo.co.uk and phone: +44 (0)1202 43 43 40
Tags: email communications, email etiquette, email etiquette training, email sign off, email subject line