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Email – will it survive 2015?

A year from now, will we still be using email as the prima face business communications tool?  That is the question I am always asked at this time of year.  In a word ‘yes’.  It is not only the most durable technological innovation, but in essence it has changed little in its thirty year life cycle.  It is still a lean and mean messaging system, all be it we have bent it to be all things to all people, (from a channel through which to manage people, make them redundant and invite them for sex tonight).   However, here are five things I do foresee with respect to email which may also help reduce email overload.

The future of email

1. The trend towards pen and paper will continue and especially as upmarket fountain pens and beautiful writing paper become objects of desire.
2. Increasingly people will disconnect whilst on leave and after working hours following the example set in 2014.
3. Pull rather than push information cultures will be more common as organisations switch to using social media and internal discussion forums to replace email conversations and share knowledge quickly.
4. Email software such as Unified Inbox which can aggregate your electronic messages will come of age (from email to social media messages).
5. Standards of email etiquette will improve as organisations seek ways to limit the fall out from cyber crime attacks like the Sony one.

Consequently, email overload may become less of a drain on people’s productivity as we learn to change our email behaviour. However, it will be important not to replace one set of bad behaviours with another.  A change in email behaviour needs to be carefully managed and we at Mesmo Consultancy will be pleased to share how with you how we have helped other organisations make this transition.

Where do you feel we will be with email by the end of 2015?  Will it still be the dominant backbone of  business communications?

Tags: cyber crime, disconnect on leave, Email behaviour, email overload, Mesmo Consultancy, pen and paper, Unified inbox

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